We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to say hello, our team is here to help.

Contact Information

Customer Support

• Email: support@golens.store
• Response Time: Within 24-48 hours (Monday - Friday)
• Business Hours: 9:00 AM - 6:00 PM EST (Monday - Friday)

General Inquiries

• Email: info@golens.store
• For partnerships and collaborations: partnerships@golens.store

Returns & Exchanges

• Email: returns@golens.store
• Please include your order number and reason for return
• Review our Return Policy before contacting us

Frequently Asked Questions

Order & Shipping Questions

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Expedited and express options are available at checkout. See our Shipping Policy for details.

Q: Do you ship internationally?
A: We currently ship to all 50 U.S. states. International shipping may be available in the future.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for most items. Items must be unused and in original condition. See our Return Policy for complete details.

Q: How do I initiate a return?
A: Email us at returns@golens.store with your order number and reason for return. We'll provide you with return instructions.

Product Questions

Q: How do I choose the right size?
A: Check the size guide on each product page. If you're between sizes, we recommend sizing up. Contact us if you need personalized sizing advice.

Q: Are your products authentic?
A: Yes! We only sell 100% authentic products and stand behind the quality of everything we offer.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and buy-now-pay-later options like Afterpay and Klarna.

Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and PCI-compliant payment processors to protect your information. We never store your complete credit card details.

Visit Us

We're an online-only store, but we'd love to connect with you on social media!

• Instagram: @golens.store
• Facebook: /golens.store
• TikTok: @golens.store

Business Information

• Business Name: GoLens
• Website: golens.store
• Email: info@golens.store

Send Us a Message

Use the contact form below to send us a message. We'll get back to you as soon as possible!

Please note: For the fastest response to order-related questions, include your order number in your message.

Need immediate assistance? Check out our Shipping Policy, Return Policy, Payment Policy, and Privacy Policy for answers to common questions.