Payment Policy

PAYMENT POLICY

At GoLens, we strive to make your shopping experience secure and convenient. This Payment Policy outlines the payment methods we accept, our payment processing procedures, and important information about transactions.

Effective Date: March 16, 2026

1. Accepted Payment Methods

We accept the following payment methods:

1.1 Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

1.2 Digital Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

1.3 Other Payment Options

  • Afterpay (Buy Now, Pay Later)
  • Klarna (Installment payments)

Note: We do not accept cash, checks, money orders, or wire transfers.

2. Payment Processing

2.1 Secure Transactions

  • All payments are processed through secure, PCI-compliant payment gateways
  • We use SSL encryption to protect your payment information during transmission
  • We do not store your complete credit card information on our servers
  • Your payment details are handled directly by our trusted payment processors

2.2 Payment Authorization

  • When you place an order, we will authorize your payment method for the total amount
  • Your card will be charged once your order is confirmed and processed
  • Authorization holds may appear on your account before the actual charge is processed

2.3 Payment Verification

We reserve the right to verify payment information before processing your order. This may include:

  • Requesting additional identification or documentation
  • Contacting your financial institution
  • Verifying billing and shipping addresses

Orders may be delayed or cancelled if we cannot verify payment information.

3. Pricing and Currency

  • All prices are listed in U.S. Dollars (USD)
  • Prices include applicable sales tax where required by law
  • Shipping costs are calculated at checkout based on your location and selected shipping method
  • Final total will be displayed before you complete your purchase

4. Sales Tax

Sales tax will be calculated and added to your order based on:

  • Your shipping address
  • Applicable state and local tax rates
  • Product taxability

Tax amounts are displayed at checkout before you complete your purchase.

5. Payment Timing

5.1 Standard Orders

  • Payment is charged when your order is confirmed and processed
  • This typically occurs within 24 hours of placing your order

5.2 Pre-Orders

  • For pre-order items, payment may be charged at the time of order or when the item ships
  • Pre-order payment terms will be clearly stated on the product page

5.3 Buy Now, Pay Later Services

  • If using Afterpay or Klarna, payment terms are set by those providers
  • You will be subject to their terms and conditions
  • Late fees or interest may apply per their policies

6. Failed or Declined Payments

If your payment is declined or fails to process:

  • You will be notified via email
  • Your order will not be processed until payment is successfully completed
  • Common reasons for declined payments include:
    • Insufficient funds
    • Incorrect card information
    • Card expired or cancelled
    • Billing address mismatch
    • Fraud prevention measures by your bank
  • Please contact your financial institution if your payment is repeatedly declined

7. Fraud Prevention

To protect both you and GoLens from fraudulent transactions, we:

  • Use advanced fraud detection systems
  • Monitor transactions for suspicious activity
  • May request additional verification for high-value or unusual orders
  • Reserve the right to cancel orders suspected of fraud
  • Report fraudulent activity to appropriate authorities

Orders flagged for potential fraud may be delayed or cancelled without prior notice.

8. Refunds and Chargebacks

8.1 Refunds

  • Refunds are processed according to our Refund and Return Policy
  • Approved refunds are issued to the original payment method
  • Refunds typically appear within 5-10 business days, depending on your financial institution
  • Processing fees and shipping costs may be non-refundable (see Return Policy for details)

8.2 Chargebacks

  • If you dispute a charge with your bank or credit card company (chargeback), please contact us first
  • Chargebacks may result in account suspension or termination
  • We reserve the right to dispute illegitimate chargebacks
  • Chargeback fees may be charged to your account

9. Promotional Codes and Discounts

  • Promotional codes must be entered at checkout before completing your purchase
  • Only one promotional code can be used per order unless otherwise stated
  • Promotional codes cannot be applied to previous purchases
  • We reserve the right to cancel orders that use invalid or expired promotional codes
  • Promotional codes cannot be redeemed for cash

10. Gift Cards

  • Gift cards can be purchased and redeemed on our Site
  • Gift cards do not expire
  • Gift cards are non-refundable and cannot be exchanged for cash
  • Lost or stolen gift cards cannot be replaced
  • Gift card balances can be checked on our website

11. Price Adjustments

  • We do not offer price adjustments or price matching
  • Prices may change at any time without notice
  • Sale prices and promotions are valid for a limited time only
  • The price you pay is the price displayed at the time of purchase

12. Billing Errors

If you believe there is an error on your bill:

  • Contact us immediately at support@golens.store
  • Provide your order number and details of the error
  • We will investigate and respond within 5-7 business days
  • If an error is confirmed, we will issue a correction or refund

13. Subscription and Recurring Payments

If we offer subscription services in the future:

  • You will be charged automatically at the specified billing interval
  • You can cancel subscriptions at any time through your account
  • Cancellations take effect at the end of the current billing period
  • No refunds for partial subscription periods

14. International Payments

  • We currently only accept payments in USD
  • If paying with a non-U.S. card, your bank may charge currency conversion fees
  • International transaction fees are the responsibility of the cardholder
  • Exchange rates are determined by your financial institution

15. Payment Disputes

If you have a dispute regarding a payment:

  • Contact us first at support@golens.store before disputing with your bank
  • Provide your order number and details of the dispute
  • We will work with you to resolve the issue promptly
  • Most payment issues can be resolved without involving your financial institution

16. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site after changes constitutes acceptance of the updated policy.

17. Contact Us

If you have questions about our Payment Policy or need assistance with a payment issue, please contact us:

  • Email: support@golens.store
  • Response time: Within 24-48 hours (Monday - Friday)

Last updated: March 16, 2026